Staff Development Courses

Staff Development Courses McGill University

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Staff Development Courses

For a listing of courses offered by Financial Services, consult their Knowledge Base Page.

To register, view your current registration status, or cancel your registration for a course, please sign in using your McGill ID and Minerva PIN. If you do not know your ID and PIN, please contact IST Customer Support Help Desk at 398-3398.

MGTSK - Skill Development module

Dealing with Conflict (For Clerical & Technical Staff)

Duration: 1 days
Target population: All clerical and technical staff
Cost: $0
Course objectives:
Conflicts and differences are a natural and normal part of everyday organizational life. Yet for many of us they create significant challenges, problems and tension.

The purpose of this workshop is to help participants decide if, when, why and how to address issues. It will also help them become more confident in approaching conflictual situations by providing tools and frameworks for constructive conflict management or resolution.
By the end of this workshop, participants will be able to:

? Increase their comfort and confidence in the handling of day-to-day conflicts;

? Explore the considerable impact of unresolved conflict;

? Introduce styles, tools, and approaches in handling conflict; and

? Explore personal and structural support within the organization.

For more information, please contact us at Organizational Development: [email protected]

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