Staff Development Courses

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Staff Development Courses

For a listing of courses offered by Financial Services, consult their Knowledge Base Page.

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OD - Organizational Development module

Reflection Cafe - FeedFORWARD instead of Feedback

Duration: 0.25 days
Target population: M's and Excluded positions
Cost: $0
Course objectives:
Providing feedback has long been considered to be an essential skill for managers. Traditionally this information has been communicated in the form of “ downward feedback” from managers to employees. But there are fundamental problems with this type of feedback: it focuses on the past, on what has already occurred - not on the infinite variety of opportunities that can happen in the future. As such, feedback can be limited and static, as opposed to expansive and dynamic.

The objectives for this session are to:

? Define and demonstrate feedFORWARD.
? Explain why feedFORWARD is more effective than feedback.

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