Staff Development Courses

Staff Development Courses McGill University

| Skip to search Skip to navigation Skip to page content

Page Options (skip):

Staff Development Courses

For a listing of courses offered by Financial Services, consult their Knowledge Base Page.

To register, view your current registration status, or cancel your registration for a course, please sign in using your McGill ID and Minerva PIN. If you do not know your ID and PIN, please contact IST Customer Support Help Desk at 398-3398.

SE - Service Excellence at McGill

Service Excellence for Managers

Duration: 9 days
Cost: $0
Course objectives:
Welcome to the pilot of the NEW SERVICE EXCELLENCE PROGRAM for Managers of front line staff. Over the course of the 9-half day sessions (November 19,2015 – May 5, 2016), participants will glean knowledge and skills to create high functioning client-service centered environments and the people management skills (e.g. Coaching) needed to optimize engagement and effectiveness of their teams, even in times of high stress and change.

This hands-on workshop series will encourage the development of a service excellence community of practice at McGill, with people serving highly diverse clienteles (e.g. students, staff, etc.). Expert coaching will be provided throughout the program, and peer coaching and recognition will be integrated into the approach. Key themes include: Context (culture, structures, priorities, etc.), Empathy (self, staff, clients), Coaching and other interpersonal and leadership skills, and Integrating Meaningful Measures.

Back to course listing.

view sidebar content | back to top of page

                                  1. 2919311542 2018-02-23
                                  2. 3011041541 2018-02-23
                                  3. 581401540 2018-02-23
                                  4. 4057001539 2018-02-23
                                  5. 568731538 2018-02-23
                                  6. 9569431537 2018-02-23
                                  7. 8179701536 2018-02-22
                                  8. 9355541535 2018-02-22
                                  9. 8016721534 2018-02-22
                                  10. 5584291533 2018-02-22
                                  11. 3243111532 2018-02-22
                                  12. 816331531 2018-02-22
                                  13. 326641530 2018-02-22
                                  14. 5125071529 2018-02-22
                                  15. 1777621528 2018-02-22
                                  16. 2329971527 2018-02-22
                                  17. 6647191526 2018-02-22
                                  18. 7063931525 2018-02-22
                                  19. 108041524 2018-02-22
                                  20. 5505951523 2018-02-22